No. Ordena is not a chatbot. It is not an AI assistant. It is not a subscription to a piece of software. You are working with a real person, by name, who knows your life.

We do use AI – but only internally, behind the scenes, to help our team work efficiently and securely. Your experience is always human-led. There is no prompt to type, no bot to train, no system to manage. You message your assistant Viki. Viki sorts it.Accordion Content

Your Lifestyle Manager can handle in-person or remote tasks, as per your membership plan.

In-person tasks require your LM to be present at a specific location – for example wlak your dog, open for the plumber, collect your delivery or take the car to the car wash.

Remote tasks are related to organization, reserach and admin tasks – for example, finding the best personal trainer for your needs, renewing your insurance, organizing the birthday celebration of your kid or picking and delivering a present for a loved one.

If you’re not sure whether something qualifies, ask. The answer is almost always yes.Accordion Content

Your LM works on up to three active tasks simultaneously – enough to keep things moving, structured enough to ensure the most important things get done first. You can submit as many tasks as you like; as soon as you think of them – your assistant will prioritise with you or just get things done – it’s up to you how you want your assistant to work.

Yes. You get a dedicated channel where your personal LM speaks to you directly.

Another LM steps in, and your work continues to get done. You will be notified in advance if your LM will be away and who will be helping you while they are away.

Upon a longterm subscription we instal a key box at your address, so you can leave the key for your LM, if access is needed. You control the PIN remotely, so access is only possible for the duration of the in-person task.

All home visits are done with a body-cam and the recording is shared with you afterwards.

If your LM needs to make a purchase on your behalf a payment link is sent for you for the respective amount, so you can transfer the amount ahead of the payment. An invoice or a payments slip is presented to you.

The working hours for the FLEX and LIFE memberships are 9 to 5 on weekdays. MORE membership offeres weedays support, too.

Immediately. Sign up directly or speak to us first – either works. Most people are connected with their assistant within one working day.